1. Introduction
WUV Inc. (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how FacilityMate—our service tracking app—collects, uses, shares, and protects personal information through our mobile applications, website, and any other platform where this Privacy Policy is displayed (the “Services”).
By accessing or using FacilityMate, you acknowledge that you have read and understand this policy. If you do not agree, please do not use the Services.
2. Information We Collect
We collect various types of information to operate, improve, and secure our Services.
a. Personal Information
- Name
- Email address
- Phone number
- Company or job title
- Login credentials (encrypted)
b. Service and Operational Data
- Maintenance requests and reports
- Work orders, time logs, updates
- Uploaded photos, files, and notes
- Task assignments and completion details
c. Device & Technical Data
- IP address
- Device model and operating system
- Browser type and version
- Language settings
- App version
- Crash logs and diagnostic information
d. Cookies and Tracking Technologies
We use session and analytics cookies to:
- Maintain secure sessions
- Track usage patterns
- Improve system performance
You may disable cookies via browser settings, though some features may be affected.
e. Location Data
If location permissions are enabled, FacilityMate may collect approximate or precise location data in real time to provide location-based workforce management features, including:
- Tagging service requests to job sites
- Assigning nearby personnel
- Logging job locations upon task completion
- Verifying employee presence at assigned work locations through geofencing
- Supporting attendance tracking and automated check-in/check-out
Background Location Permission
FacilityMate may request the "Always Allow" location permission when an organization enables geofencing, attendance tracking, or automatic check-in/check-out features. When this permission is granted, the app may access your device's location while running in the background solely to:
- Verify that you have arrived at or departed from an assigned job site.
- Automatically record check-in and check-out events using configured geofences.
- Improve attendance accuracy and reduce manual timekeeping.
- Support workforce management, scheduling, compliance, and operational reporting.
Background location is collected only when these features are enabled by your organization and only after you grant the required permission through your device's operating system.
We do not use background location data for advertising, marketing, or tracking your activities outside legitimate work-related purposes. We do not sell your location data to third parties.
You can change or revoke location permissions at any time through your device settings. If background location permission is disabled, certain features such as geofence verification and automatic attendance tracking may not function as intended.
3. How We Collect Information
We gather information:
- When you register or update your profile
- When you create or manage service requests
- Through mobile device permissions (e.g., location)
- Automatically via system logs and cookies
- When you contact support or interact with our team
4. How We Use Your Information
We use your information to:
- Operate and manage FacilityMate functionality
- Authenticate users and secure accounts
- Process and track maintenance tasks
- Improve performance, usability, and support
- Notify users about important updates
- Comply with legal and regulatory obligations
5. Legal Basis for Processing (EEA Users)
For users in the European Economic Area, we process your data based on:
- Consent (e.g., enabling location sharing)
- Contractual necessity (e.g., user authentication)
- Legal obligations (e.g., tax or compliance)
- Legitimate interests (e.g., fraud prevention, system analytics)
6. How We Share Information
We do not sell your personal or location data. We may share information with:
a. Service Providers Third parties that help us host, develop, monitor, and support FacilityMate (e.g., cloud infrastructure, analytics tools, customer support software). These vendors are bound by confidentiality and data protection agreements.
b. Legal Authorities When required by law, subpoena, or legal process, or to enforce our rights or investigate violations.
c. Business Transactions In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction.
7. Data Retention
We retain your data for as long as your account is active or as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When no longer required, data is securely deleted or anonymized.
8. Data Security
We implement safeguards to protect your data, including:
- TLS/SSL encryption of data in transit
- Encrypted storage of sensitive data
- Role-based access control
- Regular infrastructure monitoring
- Secure cloud-based architecture
However, no method of data transmission or storage is 100% secure.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your data
- Correct or delete inaccurate information
- Restrict or object to processing
- Request data portability
- Withdraw consent for location tracking or marketing
To exercise your rights, contact us at support@facilitymate.com. You may also control permissions (e.g., location, notifications) via your mobile device settings.
10. Children’s Privacy
FacilityMate is not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
11. International Users & Data Transfers
If you access FacilityMate from outside the United States, your data may be processed in the U.S. or other jurisdictions. We use standard safeguards and legal mechanisms to protect data transferred internationally.
12. Third-Party Services
FacilityMate may contain links to or integrate with third-party services. Their data practices are governed by their own policies. We are not responsible for the privacy practices of any third party.
13. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. If we make material changes, we will:
- Post the new policy with an updated date
- Notify users via email or app notification (if applicable)
Your continued use of FacilityMate after such changes constitutes your acceptance.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
FacilityMate – A WUV Inc. Product
Email: support@facilitymate.com
Website: https://facilitymate.com